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Computing, IDs, & Phones FAQ

Computing and Information Services (CIS) provides efficient, high-quality technology services, exceptional customer service, and community support to facilitate the college’s mission as it applies to teaching, learning, student life, operations, and administration.

Computing

IDs, Phones, and More

Computing

Where can I update my chosen name?

After you’ve claimed your accounts, you can update your chosen display name in many Vassar systems including Google, Moodle, and the online directory. Simply edit your profile to include your chosen name and hit “save.” Your Google and Moodle display name will reflect the change within 2 hours. Your online directory entry will be updated the following day after the nightly data refresh. Your legal name will still appear in the system of record and wherever a legal name is required.

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Where can I go for technical support?

Computing and Information Services has an end-to-end Service Desk in the College Center, North Atrium. This location is the one and only IT Service Desk location on campus, centrally located for your convenience. During the Academic Year, the Service Desk is open 8:30am–7:00pm, Monday–Friday. You can email the CIS Service Desk or call (845) 437-7224 (x7224 from a campus phone) during normal business hours.

This Service Desk location offers convenient access for

  • Computer support
  • Computer hardware repairs
  • Vassar ID card services

The CIS Service Desk provides technical support to all faculty, staff, and students of Vassar College. The service desk staff is committed to assisting the community with issues related to the wealth of hardware and software supported on campus. The staff will also provide best-effort triage for unsupported hardware and software. In addition to computing assistance, the Service Desk staff directs requests to the appropriate party.

If further support is needed, the service desk will checkin your computer for consultation.

Once your accounts are set up, you can visit the Service Desk Portal to browse our Services and How-to Articles and request assistance.

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Is technology training available?

Provided by Vassar College at no charge to Vassar students, faculty, and staff, the LinkedIn learning library offers access to more than 1044 self-paced training courses. Get comprehensive training in audio, video, photography, graphic design, web design, business, and development from expert instructors, 24/7.

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Are public computers available for use on campus?

Computing Locations

All of these locations are open 24 hours a day during the academic year.

  • Library Design Studio: Located on the first floor of the Vassar College Main Library adjacent to the Reference Desk, the Library Design Studio is a do-it-yourself media production facility with expert help available. All Vassar students, faculty, and community members may come here to work on video, audio, web, and graphic design projects.
  • Main Computer Kiosk: 4 iMacs (2nd floor of College Center by quick lunch pickup).
  • Main Library: There are over 20 computers in the Reference Room, and laptops are available for loan while at the library.
  • Dorm Clusters: There is at least one public computer in each dorm cluster.
Printing Locations
  • Library Design Studio: There are 6 VPrint printers.
  • Main Library: There are 3 additional VPrint printers, one in Periodicals (2nd Floor), one in the basement, and one in the Art Library.
  • Music Library: There is one VPrint printer located in the basement.
  • The Kiosk (2nd Floor College Center): One VPrint printer.
  • Dorm Clusters: There is one VPrint printer located in each Dorm Cluster. TA’s & TH’s VPrint printers are located in their laundry rooms.
  • College Center Service Desk: There are two printers located in the Service Desk in College Center.
  • New England: There is one VPrint printer located in the basement of New England.
  • Sanders Physics and Computer Science: There is one VPrint printer located on the 2nd Floor.
  • South Commons: There is one VPrint printer located in Receiving.
  • Gordon Commons: There is one VPrint printer located on the 2nd Floor.
  • Old Laundry Building: There is one VPrint printer located on the 2nd Floor.
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How do I connect my personal computer to the network?

Vassar has a high-speed network that supports both wired and wireless (WiFi) connections from every dorm room as well as almost every other location on campus.

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What is the recommended configuration for personal computers on campus?

Minimum Recommended Configuration (Laptops Preferred)
Apple Windows PC
Intel Core i5 or greater Intel Core i5 or greater
Mac OS 10.12 (Sierra) or higher Microsoft Windows 10
8GB RAM or more 8GB RAM or more
128GB SSD Hard Drive or greater 128GB SSD Hard Drive or greater
10/100 Ethernet & 802.11g Airport Card 10/100 Ethernet card & 802.11g/n wireless card
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Does Vassar have a computer store?

Yes. Vassar is an Apple Authorized Service Provider. The Computer Store sells Dell computers on-premises but uses the Apple Store for special rates for Apple Computers. We offer education discounts for all computers. For questions about the store, email servicedesk@vassar.edu.

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How do I access my Vassar accounts?

The information for claiming your Vassar College account is sent in your matriculation packet around mid-May.

It is recommended that you activate your account as soon as you get the information. The account claim process will require you to set 4 challenge questions and a 15–30 character passphrase. Once you’ve done this, you may go to mail.vassar.edu or any Google login prompt to access your Google Apps account.

If you do not claim your account or lose the claim sent to you, you will have to contact the Service Desk at (845) 437-7224 or servicedesk@vassar.edu to claim your account.

Vassar utilizes single sign-on for many services, so once you are logged into one you are logged into others such as Google, Moodle, Banner, Job X, Residence, and more. You can use VassarOne to easily launch many of these services. For your security, it’s important to be diligent about logging out and quitting your browser, particularly on shared computers so you don’t inadvertently remain logged in.

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What are some services available to Vassar students?

CIS offers a wide range of computing and technology services  to students. Once your account is activated, you can use VassarOne to easily launch many of these services or visit our Service Desk Portal to browse our service catalog.

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How do I print on campus?

VPrint is Vassar College’s print management system. All active students receive a quota assigned to their Vassar student ID card. Each printed 8.5″ x 11″ standard laser print is charged at $.05 per side against this balance. You can print in color by sending your print jobs to the color queue (called Vassar_Color on a Mac and Vassar Color Printer on a PC).

VPrint printer/copiers are multi-function devices capable of large volume printing, duplexing, copying and stapling. They are accessible to students, faculty, and employees of the college.

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IDs, Phones, and More

What do I need to know about my Vassar ID card?

Vassar College ID cards are issued to all students and employees of the college and must be carried all at times. Cards can be obtained at the Card Office, located at the College Center Service Desk, during normal business hours. There is no initial cost for the card but replacement fees may apply (see below).

Your Vassar College ID may be used for:

  • Building access
  • On campus dining
  • Athletics and Fitness Center
  • Libraries
  • On- and Off- campus merchants
  • Purchases at the college and Computer Store (VCash only)
  • Various campus events
  • Laundry
  • Vending

New students will receive their VCard during orientation week.

For more information, you can contact the Card Office via email, call (845) 451-3333, or visit the Card Office.

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Is landline phone service available in my room?

Every floor of each residence hall is equipped with a hallway phone for on-campus and local calls. Prepaid calling cards may be purchased at the Vassar College Store.

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